Our Services
We provide the perfect IT solutions for your business.
Infrastructure Management
We offer comprehensive IT infrastructure management solutions, including servers, computers, mobile devices, and networks. IteON’s services include:
• Installation, configuration, and monitoring of servers, devices, and network infrastructure.
• Automated updates and security with the ITeOn agent.
• Proactive support and an IT help desk available via chat, email, or phone.
• Data and system backup and recovery in case of incidents.
• Mobile device management and security through Intune.
• Risk assessment and condition evaluation of devices, with pricing based on their actual state.
Migration Services
Our migration service provides a secure and seamless transition to a modern cloud infrastructure with Microsoft 365, including Teams and SharePoint. No matter what platform you use — Google Workspace, Private Mail, local Exchange, or Linux servers, we will professionally migrate your data and email correspondence with no loss of information and minimal disruption to your workflow. The service includes:
• Email and mailbox migration from various sources and platforms.
• File and document migration from various sources and platforms.
• Targeted transfer to Microsoft 365.
• Preparation, planning, and testing.
• Security and protection.
Automation Services
Our automation services focus on optimizing daily processes within your organization. We build intelligent and adaptive workflows using existing platforms in your Microsoft 365 environment. These workflows save time, eliminate errors, and improve organizational efficiency. Here's what we can automate for you:
• Communication processes:
- Automatic birthday and name day greetings.
- Notifications for official and national holidays.
- Notifications for teams on key events or statuses.
• Human Resources (HR):
- Automated leave requests and approvals.
- Confirmations and reminders for annual reviews, training, and deadlines.
- Onboarding and offboarding employees with digitalized steps.
• Contract and Document Management:
- Centralized processes for creating, approving, and archiving contracts; reminders for expiring contracts and deadlines; and digital trail and version control.
• Operational tasks and internal requests: automated forms for ordering equipment, access, and consultations; notification and fulfillment processes that eliminate email chaos.
Data Backup and Recovery
We create and manage reliable strategies to protect your information. These strategies include:
• Backup strategies: audit of existing infrastructure, planning, compatibility validation, and implementation of good storage practices.
• Storage policies define rules for location, retention period, and data security, whether it's stored locally, in the cloud, or at a remote location.
• Encryption and security: protection from unauthorized access during the storage and transmission of archives.
• Testing and validation: periodic checks ensure the reliability of backup copies in case of recovery.
• Documentation and communication: maintaining detailed documentation and notifying you of incidents, problems, or the need for action.
Proactive Infrastructure Monitoring and Support
We provide proactive IT infrastructure care through real-time monitoring and timely intervention in case of deviations:
• 24/7 monitoring of systems, networks, and cloud services using the ITeOn agent, Microsoft Entra, Defender, and Intune.
• Automatic alerts and responses to anomalies, before they become issues.
• Capacity planning and resource optimization based on monitoring databases and Microsoft portals. Proactive support includes:
- Regular updates and patches without interrupting the workflow.
- Hardware checks to prevent failures.
- Security through automated audits, scans, and responses according to SOP and Microsoft's "Secure Score”.
End-User Support (Help Desk)
Our IT Help Desk service offers quick and efficient assistance to end users experiencing IT difficulties.
• Technical support resolves issues with access, passwords, software, hardware, and network connectivity.
• Training and instructions: written guides for Windows, Microsoft 365, and network resources.
• Accessibility through all channels: email, chat, phone, and support via the ITeOn Agent.
• Secure remote assistance: authorized secure access without interrupting the workflow.
• Management through a ticketing system: tracking requests and communicating via predefined statuses (new, open, in progress, resolved, etc.).
• Coordination with service centers for full assistance with warranty and out-of-warranty hardware repairs.
• Feedback and improvement: analysis of user feedback to continuously enhance the service.
Microsoft 365 Management
With the managed Microsoft 365 service, we handle the administration, security, and efficiency of your Microsoft environment. We offer the following:
• Setup and migration: building a cloud or hybrid infrastructure; domain configuration; accounts; and groups.
• Personalization: tailoring to your organization's needs with branding, licensing, access, and protection.
• Security and compliance: DLP strategies, sensitivity labels, multi-factor authentication, and Zero Trust architecture.
• Device and application management through Intune, Autopilot, and centralized configuration of Microsoft 365 across all endpoints.
• Monitoring and backup: protection against breaches, accountability, and automatic data backup for Exchange, SharePoint, Teams, and OneDrive.
• Teams and SharePoint: deployment, settings, and integrations for seamless collaboration.
IT Infrastructure audit
ITeON offers a professional IT infrastructure audit service aimed at identifying hidden risks and vulnerabilities before they become problematic. The audit can be performed as a one-time service, even if you are not our client, or as part of regular checks for partners.
The audit includes:
• Network and server security review.
• Analysis of access rights and endpoint device control.
• Assessment of current processes, policies, and best practices.
• A report with specific recommendations for improvement.
• Risk map and priorities for action.
We use a proven methodological approach and modern tools to ensure there is no interruption to the workflow or risk to the systems. Clarity is the first step towards a more secure and optimized infrastructure.
IT Budget and Asset Management
We help organizations plan, manage, and optimize IT spending to ensure full alignment with strategic goals and security.
• Assessment of needs: aligning IT strategy with business priorities and future initiatives.
• Budget planning involves categorizing costs (hardware, software, staff, support, etc.) and distinguishing between capital and operating expenses.
• Resource Allocation: prioritizing according to strategic value and impact.
• Supplier Management: tracking contracts, terms, and relationships.
• Security and cloud budget: investments in cybersecurity, hosting, subscriptions, licensing, and migration.
• Financial reserve: set aside for emergencies or unplanned projects.
• Monitoring and Reporting: annual cost updates and analysis.
• Asset Lifecycle Management: planning for and replacing IT equipment according to departmental needs.
Security Services Management
ITeON offers comprehensive cybersecurity services, including prevention, protection, and incident response.
• Risk assessment: audits of assets, vulnerabilities, and threats with risk analysis according to criticality.
• Security Policies: creation, implementation, and training of users to ensure effective compliance with rules and procedures.
• Access control includes authentication with passwords, multi-factor authentication (MFA), and biometrics, as well as blocking of non-compliant devices.
• Network security: firewalls, IDS/IPS systems, and VPNs for secure communication.
• Device Security: centralized protection against malware, ransomware, and data theft, including device encryption.
• Incident Management: systems for real-time detection, log analysis, escalation and post-incident investigation.
• Monthly Summary Reports: availability, incidents, and actions taken.
• Adaptive Security: regular review of policies, penetration tests, and simulated attacks (e.g., phishing and social engineering).
Updates and Patch Management
We maintain a secure, stable, and up-to-date IT environment by automating update and patch management processes.
• Continuous monitoring with the ITeOn agent, Intune, and WithSecure to detect missing or critical updates.
• Automated deployment of fixes and updates on a schedule consistent with business processes.
• Full coverage of updates – for security, stability and new functionalities.
• Management of third-party and custom applications with continuous checking for new versions and risks.
• Performance indicators (KPIs): Over 95% success rate in implementing patches;
Response within 72 hours for critical vulnerabilities.
• Reporting and analytics provide an overview of gaps and infrastructure status.
• Recovery procedures ensure a return to a stable configuration in case of an unsuccessful update, including snapshots for virtual environments.
Private Training and Education Platform
Our edu.iteon.bg platform offers personalized digital training to improve employee digital literacy, security, and efficiency in any organization.
• IT skills and cybersecurity: - basic knowledge, device security, working with operating systems and protection from online threats.
• Microsoft 365 and Productivity: training on Word, Excel, Teams, Outlook, PowerPoint, etc.
• Security and privacy: awareness of phishing, encryption, GDPR, data access, and classification policies.
• Collaboration and remote work: effective communication, home network protection, and secure access to a corporate environment.
• AI and specific software training, including creating video lessons upon request.
• Certification and knowledge verification: exams and assessments with the possibility of issuing certificates.
• Feedback and Surveys: constant optimization of courses through participant ratings.
