Our Services
We provide perfect IT Solutions for your business
Infrastructure Management
ITeon offers comprehensive solutions for managing IT infrastructure – from servers and computers to mobile devices and networks. The services include:
• Installation, configuration, and monitoring of servers, devices, and network infrastructure.
• Automated updates and security with the ITeon agent.
• Proactive support and IT Help Desk, available via chat, email, or phone.
• Data and system backup and recovery in case of incidents.
• Mobile device management and security through Intune.
• Risk assessment and condition evaluation of devices, with pricing based on their actual state.
Migration Services
With the migration service from ITOne, we provide a secure and seamless transition to a modern cloud infrastructure with Microsoft 365, including Teams and SharePoint. Whether you are using Google Workspace, PrivateMail, local Exchange, or Linux servers, we will professionally move your data and email correspondence without loss of information and with minimal disruption to your workflow.What the service includes:
• Email and mailbox migration from various sources and platforms.
• File and document migration from various sources and platforms
• Targeted transfer to Microsoft 365
• Preparation, planning, and testing
• Security and protection
Automation Services
Our automation service is focused on optimizing the daily processes in your organization. Using existing platforms in your Microsoft 365 environment, we build intelligent and adaptive workflows that save time, eliminate errors and improve internal organization.
What we can automate for you:
• Communication processes: Automatic birthday and name day greetings; Notifications for official and national holidays; Notifications to teams on key events or statuses.
• Human Resources (HR): Automated leave requests and approvals; Confirmations and reminders for annual reviews, training and deadlines; Onboarding and offboarding employees with digitalized steps.
• Contract and Document Management: Centralized processes for creating, approving, and archiving contracts; Reminders for expiring contracts and deadlines; Digital trail and version control.
• Operational tasks and internal requests: Automated forms for ordering equipment, access, or consultations; Notification and fulfillment flow without email chaos.
Data Backup & Recovery
ITeOn creates and manages reliable strategies to protect your information through:
• Backup strategies – audit of existing infrastructure, planning, validation of compatibility and implementation of good storage practices.
• Storage policies – define rules for location, period and data security – locally, in the cloud or at a remote location.
• Encryption and security – protection from unauthorized access during storage and transmission of archives.
• Testing and validation – periodic checks for the integrity of backup copies, ensuring reliability in case of a need for recovery.
• Documentation and communication – maintaining detailed documentation and notification of incidents, problems or the need for action.
Proactive Infrastructure Monitoring and Support
ITeOn provides proactive care for IT infrastructure through real-time monitoring and timely intervention in case of deviations:
• 24/7 monitoring of systems, networks and cloud services using ITOn agent, Microsoft Entra, Defender and Intune.
• Automatic alerts and response to anomalies – even before they become problems.
• Capacity planning and resource optimization based on monitoring databases and Microsoft portals.
Proactive support includes:
• Regular updates and patches, without interrupting the workflow.
• Hardware checks to prevent failures.
• Security through automated audits, scans and responses according to SOP and "Secure Score" from Microsoft.
End-User Support (Help Desk)
Our service "IT Help Desk" offers quick and efficient assistance to end users with any IT difficulties:
• Technical support – resolving issues with access, passwords, software, hardware, and network connectivity.
• Training and instructions – written guides for Windows, Microsoft 365, and network resources.
• Accessibility through all channels – email, chat, phone, support via ITeon Agent.
• Secure remote assistance – through authorized secure access, without interrupting the workflow.
• Management through a ticketing system – tracking requests and communication via predefined statuses (new, open, in progress, resolved, etc.).
• Coordination with service centers – full assistance with warranty and out-of-warranty hardware repairs.
• Feedback and improvement – analysis of user feedback for continuous enhancement of the service.
Microsoft 365 Management
With the managed Microsoft 365 service, ITeon takes care of the overall administration, security, and efficiency of your Microsoft environment. We offer:
• Setup and migration – building a cloud or hybrid infrastructure, domain configuration, accounts, and groups.
• Personalization – tailoring to the needs of the organization with branding, licensing, access, and protection.
• Security and compliance – DLP strategies, sensitivity labels, multi-factor authentication, and Zero Trust architecture.
• Device and application management – through Intune, Autopilot, and centralized configuration of Microsoft 365 across all endpoints.
• Monitoring and backup – protection against breaches, accountability, automatic data backup (Exchange, SharePoint, Teams, OneDrive).
• Teams and SharePoint – deployment, settings, and integrations for seamless collaboration.
Infrastructure audit
ITeON offers a professional IT infrastructure audit service – aimed at discovering hidden risks and vulnerabilities before they become a problem.
The audit can be performed one-time – without being our client – or as part of a regular check for partners.
What it includes:
• Network and server security review
• Analysis of access rights and control of endpoint devices
• Assessment of current processes, policies and good practices
• Report with specific recommendations for improvements
• Risk map and priorities for action
We use a proven methodological approach and modern tools, ensuring no interruption to the workflow and no risk to the systems.
The first step towards a more secure and optimized infrastructure starts with clarity.
IT Budget and Asset Management
ITOne helps organizations plan, manage, and optimize IT spending, ensuring full alignment with strategic goals and security:
• Needs Assessment – aligning IT strategy with business priorities and future initiatives.
• Budget Planning – categorizing costs (hardware, software, staff, support, etc.), capital vs. operating expenses.
• Resource Allocation – prioritizing according to strategic value and impact.
• Supplier Management – tracking contracts, terms, and relationships.
• Security and Cloud Budget – investments in cybersecurity, hosting, subscriptions, licensing, and migration.
• Financial Reserve – set aside for emergencies or unplanned projects.
• Monitoring and Reporting – annual cost updates and analysis.
• Asset Lifecycle Management – planning and replacing IT equipment in line with departmental needs.
Security Services Management
ITeON offers comprehensive cybersecurity through prevention, protection and incident response:
• Risk Assessment – audits of assets, vulnerabilities and threats, with risk analysis according to their criticality.
• Security Policies – creation, implementation and training of users for effective compliance with rules and procedures.
• Access Control – authentication with passwords, MFA, biometrics, as well as blocking of non-compliant devices.
• Network Security – firewalls, IDS/IPS systems, VPN for secure communication.
• Device Security – centralized protection against malware, ransomware and data theft, including device encryption.
• Incident Management – systems for real-time detection, log analysis, escalation, post-incident investigation.
• Monthly Summary Reports – for availability, incidents and actions taken.
• Adaptive security – regular review of policies, penetration tests and simulated attacks (phishing, social engineering, etc.).
Updates & Patch Management
ITeOn ensures a secure, stable and up-to-date IT environment through automated update and patch management processes:
• Continuous monitoring with ITeOn agent, Intune and WithSecure – to detect missing or critical updates.
• Automated deployment of fixes and updates on a schedule consistent with business processes.
• Full coverage of updates – for security, stability and new functionalities.
• Management of third-party and custom applications, with constant checking for new versions and risks.
• Performance indicators (KPI): Over 95% success rate in implementing patches;
Response within 72 hours for critical vulnerabilities.
• Reporting and analytics – overview of gaps and infrastructure status.
• Recovery procedures – in case of an unsuccessful update, a return to a stable configuration is ensured, including Snapshots for virtual environments.
Private Training & Education Platform
ITeon's edu.iteon.bg platform provides personalized digital training to increase the literacy, security and efficiency of employees in any organization:
• IT skills and cybersecurity - basic knowledge, device security, working with operating systems and protection from online threats.
• Microsoft 365 and productivity - training on Word, Excel, Teams, Outlook, PowerPoint, etc.
• Security and privacy - awareness of phishing, encryption, GDPR, data access and classification policies.
• Collaboration and remote work - effective communication, home network protection and secure access to a corporate environment.
• AI and specific software training - including creating video lessons on client request.
• Certification and knowledge verification - exams and assessment with the possibility of issuing certificates.
• Feedback and surveys - constant optimization of courses through participant ratings.
